What action can a dispatcher take when assessing a situation on an initial call regarding a traffic incident?

In a scenario where a dispatcher is assessing a call about a traffic incident, instructing drivers to move their vehicles out of the roadway is a critical action. This helps mitigate further risks such as secondary accidents, traffic congestion, and ensures a safer environment for both the responders and those involved in the incident. By temporarily relocating the vehicles, the dispatcher aids in maintaining a clear and safe passage for emergency responders and reduces potential hazards for other road users.

Additionally, this action can facilitate quicker response times by allowing emergency vehicles to access the site more efficiently. The move is in line with standard practices that prioritize safety and traffic flow during incidents.

While determining the types of vehicles involved is also important for preparing responders for the scenario they will encounter, it does not directly address immediate safety concerns. The same applies to sending multiple emergency vehicles without first assessing the situation or calling for backup units without confirming details, which could lead to over-resourcing or misallocating emergency services without solid information.